Privacy Policy

HoloSports operates the website at holopsports.com.au and provides VR experiences, party packages, arcade services, gift cards, and booking services. We are committed to protecting your privacy and handling your personal information responsibly.

2.1 Information You Provide

We collect information you provide directly to us, including:

• Contact & Booking Details: Name, email address, phone number, booking date/time, package details
• Payment Information: Billing details (processed securely by Square and other third-party providers)
• Account Information: Username, password, preferences when you create an account
• Communications: Messages sent via contact forms, support emails, or customer service interactions
• Event Information: Details for party bookings, group events, and special requests

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Usage Data: IP address, browser type, operating system, pages visited, time spent on pages
• Device Information: Device type, screen resolution, browser settings
• Cookies & Analytics: Data for site improvements and user experience optimization
• Location Data: General geographic location based on IP address

We use your personal information for the following purposes:

• Service Delivery: Process and manage bookings, tickets, gift cards, and event reservations
• Communication: Send booking confirmations, receipts, updates, and customer support responses
• Payment Processing: Handle transactions securely through our payment partners
• Site Improvement: Analyze usage patterns to improve and personalize your experience
• Marketing: Send promotional emails and offers (with your consent)
• Legal Compliance: Meet legal obligations and resolve disputes
• Safety & Security: Maintain the safety of our facilities and protect against fraud

We may share your information with:

4.1 Service Providers

• Payment Processors: Square and other secure payment platforms
• Booking Platforms: Third-party booking and scheduling systems
• Analytics Tools: Google Analytics and similar services for site improvement
• Email Services: Marketing and communication platforms
• Cloud Storage: Secure data storage and backup services

4.2 Legal Requirements

• Law enforcement when required by law
• Legal proceedings and dispute resolution
• Regulatory compliance and government requests

4.3 Business Partners

• Partners necessary to fulfill your service requests
• Event venues and suppliers for party packages
• Gift card fulfillment services

We use cookies and similar technologies to:

• Essential Cookies: Enable core website functionality and user authentication
• Analytics Cookies: Understand how you use our site and improve performance
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Deliver relevant advertisements and promotional content

Managing Cookies: You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality and your user experience.

We implement appropriate security measures to protect your personal information:

• Encryption: Data transmitted to and from our servers is encrypted using SSL/TLS
• Access Controls: Limited access to personal data on a need-to-know basis
• Secure Storage: Personal data stored in secure, monitored environments
• Regular Updates: Security systems and protocols are regularly updated
• Staff Training: Employees receive privacy and security training

Important: While we take reasonable measures to protect your data, no online system is completely secure. We cannot guarantee absolute security of information transmitted over the internet.

We retain personal data only as long as necessary for:

• Service Provision: Active bookings and ongoing customer relationships
• Legal Compliance: Meeting legal and regulatory requirements
• Dispute Resolution: Resolving any potential disputes or claims
• Business Records: Maintaining necessary business and financial records

Typically, we retain customer data for 7 years after the last interaction, unless longer retention is required by law or for legitimate business purposes.

Our services welcome families with children, but our website is not specifically directed to children under 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.

Under Australian Privacy Principles, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Restriction: Request limitation of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint with us or the Australian Privacy Commissioner

To exercise any of these rights, contact us at hello@holosports.com.au

With your consent, we may send you promotional emails about new services, special offers, and events. You can:

• Opt-out at any time by clicking the unsubscribe link in our emails
• Contact us directly to remove your email from marketing lists
• Update your communication preferences in your account settings

Note: Even if you opt-out of marketing emails, we may still send you transactional messages related to your bookings and account.

Some of our service providers may be located outside Australia. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with Australian privacy laws.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will:

• Post the updated policy on our website with a revised effective date
• Notify you by email if you have an account with us
• Provide notice on our website for significant changes

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: