Terms and Conditions

Welcome to HoloSports ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website and services located at holopsorts.com.au (the "Service") operated by HoloSports Australia.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

By creating an account, making a purchase, or using any part of our Service, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy.

These Terms apply to all users of the Service, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

HoloSports offers interactive entertainment experiences including VR gaming, holographic displays, kids' cars, and party packages. All products and services are subject to availability.

We reserve the right to limit the quantities of any products or services we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

We reserve the right to discontinue any product or service at any time without prior notice.

To access certain features of our Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and identification
• Accept all responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

All purchases are processed securely through Square payment gateway. We accept major credit cards and debit cards.

By providing payment information, you represent and warrant that:

• You are legally authorized to use the payment method
• All payment information is accurate and current
• You will pay all charges incurred by you or your account

All prices are listed in Australian Dollars (AUD) and include applicable taxes unless otherwise stated.

IMPORTANT: Refunds are only available for defective products or services that fail to meet specified quality standards.

6.1 Refund Eligibility

Refunds will only be considered under the following circumstances:

• Product is defective or damaged upon delivery
• Service experience fails to meet advertised specifications due to technical malfunction
• Equipment failure prevents the completion of booked services

6.2 Proof Requirements

To request a refund, you must provide sufficient proof including:

• Clear photographic or video evidence of the defect or malfunction
• Detailed written description of the issue
• Original purchase receipt or booking confirmation
• Contact our support team within 48 hours of the incident

6.3 Non-Refundable Items

The following are NOT eligible for refunds:

• Change of mind or personal preference
• Services already completed successfully
• User error or failure to follow safety instructions
• Cancellations made less than 24 hours before scheduled time
• No-shows for booked appointments

6.4 Refund Process

Approved refunds will be processed within 5-10 business days to the original payment method. We reserve the right to refuse refunds that do not meet our policy requirements.

7.1 Information Collection

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us. This may include:

• Personal details (name, email, phone number, address)
• Payment information (processed securely through Square)
• Usage data and preferences
• Communications with our support team

7.2 Data Usage

We use your information to:

• Process transactions and deliver services
• Communicate with you about your orders and account
• Improve our products and services
• Send promotional content (with your consent)
• Comply with legal obligations

7.3 Data Protection

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure.

7.4 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in these Terms, unless a longer retention period is required by law.

7.5 Your Rights

Under Australian Privacy Principles, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications

You agree not to use the Service to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious content
• Interfere with the operation of the Service
• Attempt unauthorized access to our systems
• Use the Service for commercial purposes without permission

Participation in our VR and interactive experiences involves inherent risks. You acknowledge and agree that:

• You participate at your own risk
• You will follow all safety instructions provided by our staff
• You will inform us of any medical conditions that may affect participation
• Children must be supervised by adults at all times

To the maximum extent permitted by law, HoloSports disclaims all warranties and limits liability for any damages arising from use of our services.

The Service and its original content, features, and functionality are owned by HoloSports and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of our Service without our prior written consent.

We may terminate or suspend your account immediately, without prior notice, if you breach these Terms. Upon termination, your right to use the Service will cease immediately.

You may delete your account at any time by contacting our support team.

These Terms are governed by and construed in accordance with the laws of Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Australia.

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the change becoming effective.

Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

If you have any questions about these Terms and Conditions, please contact us: